MOVING SERVICES AGREEMENT
PARTIES
This Moving Services Agreement is made between One Day Movers Inc. and the undersigned customer Customer.
On the scheduled moving date, the Company will:
Scope of Services includes all services requested or agreed upon at the time of booking with our representative.
- Arrive at the moving location with necessary packing supplies and moving vehicles
- Pack all items properly and securely
- Load items carefully to prevent damage during the move (subject to the Waiver and Release of Liability Agreement signed by the Customer)
- Unload items at the destination location(s)
- Reassemble any furniture that was disassembled for the move
- Place furniture in the requested locations
- Unpack boxes based on the homeowner’s instructions
- Remove and dispose of all packing materials
The Customer agrees to:
- Accept full legal responsibility for ownership and rights to all items being moved
- Be present at the agreed time (15–30 minutes before unloading begins, when payment is due)
- Keep items not meant for packing or transport in a separate area
- Ensure walkways and driveways are clear of obstacles that may interfere with the move
- Verify all items listed on the inventory
- materials
DURATION OF SERVICES
Services will begin on the scheduled move date. The Company provides services on an hourly basis. The total duration of the service may vary depending on conditions and must be paid accordingly.
RATE OF SERVICE
The hourly rate for services will be as stated in the estimate, along with any additional charges resulting from changes in the scope of work requested by the Customer (“Service Fee”).
The Service Fee is calculated based on time spent “dock to dock.” This includes travel time, working time, and any waiting time during the service.
RETAINER / DEPOSIT PAYMENT
The Customer must pay a deposit of $150 plus taxes (“Deposit”) before the service begins, as stated in this Agreement or the retainer invoice.
If the service is not completed due to the Company’s fault or mutual cancellation, the deposit will be refunded to the Customer.
CANCELLATION AND RESCHEDULING POLICY
The Customer may request to cancel or reschedule the booking by contacting the Company in advance.
- Cancellations made within 72 hours of the scheduled move time will be subject to a minimum charge of 2 hours of labour or applicable truck charges.
- If the Customer cancels on the day of the move or fails to show up, the deposit will be non-refundable, and additional charges may apply based on scheduling and dispatch costs.
- Rescheduling requests are subject to availability and must be made at least 72 hours in advance. The company will make reasonable efforts to accommodate rescheduling requests; however, confirmation is not guaranteed. The deposit will be non-refundable
- Any confirmed rescheduling may be subject to rate adjustments if there is a change in date, season, or service requirements.
FINAL INVOICE AND ADDITIONAL FEES
Any additional charges arising from unexpected circumstances, extended time, or changes in service scope will be included in the final invoice.
The final invoice will be calculated approximately 30 minutes before completion of the move. The Company does not offer credit terms. Payment is due upon receipt of the final invoice and can be made by cash, debit/credit card, or e-transfer.
In all circumstances, payments cannot be withheld or delayed. Any non-payment or failure to settle outstanding balances will be subject to applicable penalties and may result in the matter being reported for collection or legal action. If the Customer has any concerns regarding the service or charges, payment must still be made in full, and the issue may then be discussed with our team for resolution
CUSTOMER OBLIGATIONS
The Customer must ensure the Company has full access to all required locations (origin, destination, and any third-party sites). This includes securing any necessary permissions, access approvals, insurance forms, parking permissions, or building requirements.
Failure to provide proper access or documentation may result in a minimum 3-hour labour charge plus travel time.
The Customer is responsible for any parking tickets or fines incurred during the move.
During winter, the Customer must ensure all snow and ice are cleared to provide safe access for movers.
The Customer confirms that all locations are safe for moving and free of hazards such as stairs issues, obstacles, narrow access, or structural limitations.
The Customer is responsible for backing up any electronic data before transport.
The Customer or a representative must remain present during the entire service.
LIABILITY / DAMAGE TO GOODS
The Company is not responsible for delays, loss, or damage caused by force majeure events.
The Company is not liable for indirect, incidental, or consequential damages.
If damage occurs due to Company fault, compensation will be limited to $0.60 per pound of the damaged item. This is the maximum liability per item.
The Company is not responsible for damages caused by the Customer.
The Company is not responsible for damage to walls, ceilings, floors, or fixtures during the move, although reasonable care and protective materials will be used.
The Company is not responsible for damage to:
- Marble, granite, ceramics, stone, lamps
- Particle board or pressed wood furniture
- IKEA or similar flat-pack furniture
- Electronics such as printers or photocopiers
- Items packed by the Customer
The Company may refuse to transport items that are hazardous, flammable, toxic, illegal, or unsafe. The Customer remains responsible for payment even if such items are refused.
The Company is not responsible for perishable goods, plants, or pets.
For partial damage to a set, liability is limited to the affected items only.
The Company is not responsible for loss or damage of valuables such as jewellery, artwork, or cash.
The Customer must not assist or interfere with movers. Any resulting damage or injury will be the Customer’s responsibility.
TIME LIMIT FOR CLAIMS
Any claims must be submitted within 7 days of delivery.
Failure to do so will be considered acceptance that no damage or issue occurred, and the Customer waives all claims.
NON-ROUTINE MOVING
The Company is not responsible for damage caused during difficult or non-standard moving conditions, including:
- Tight spaces
- Narrow stairways
- Heavy lifting in restricted areas
- Poor weather conditions
- Furniture moved in unusual positions or conditions
If the Customer requests our crew to attempt any non-standard method of moving items, including oversized items that may not pass through standard access points, the Company will not be held responsible for any resulting damage to the property, building, or the Customer’s belongings. Such actions are performed at the Customer’s own risk.
The Company is not responsible for items not properly prepared or packed by the Customer, fragile items, or unstable furniture.
INDEMNIFICATION
The Customer agrees to indemnify and hold harmless the Company, its employees, contractors, and representatives from any claims, damages, losses, or expenses arising from this Agreement.
SEVERABILITY
If any part of this Agreement is found invalid, the remaining sections will remain fully enforceable.
GOVERNING LAW
This Agreement is governed by the laws of the province where the service is performed.
DISPUTE RESOLUTION
Any disputes will be resolved through arbitration under the Canadian Arbitration Association rules.
FORCE MAJEURE
The Company is not responsible for delays or failures caused by events beyond its control, including natural disasters, weather, strikes, government actions, accidents, or other unforeseen events.
WAIT TIME
If the Customer is not ready at the scheduled time or access is delayed, waiting time will be charged as part of the service.
DEFAULT
If the Customer fails to make payment, they are in default. The Company may stop services immediately.
The Customer will also be responsible for all collection costs, legal fees, and a 15% penalty on outstanding balances.
INJURIES
The Company is not liable for any injury, loss, or death occurring during the service.
ELECTRONIC SIGNATURE
This Agreement may be signed electronically or in counterparts.
ENTIRE AGREEMENT
This document represents the full agreement between the parties and replaces all previous discussions or agreements, whether written or verbal.
